TrueBlue Daily Balm is a science-backed skincare balm formulated specifically for people dealing with eczema, sensitive skin, and topical steroid withdrawal (TSW). What sets it apart is our star ingredient: pharmaceutical-grade Methylene Blue.

Unlike conventional eczema products that only moisturize the surface, TrueBlue works at the cellular level by supporting your skin's mitochondria - the energy powerhouses that help damaged skin cells repair and regenerate. Research shows Methylene Blue has potent antioxidant and anti-inflammatory properties that can help reduce the appearance of redness, support skin barrier function, and promote healthier-looking skin over time.

We've paired Methylene Blue with a thoughtfully curated blend of skin-nourishing ingredients including grass-fed tallow, organic virgin coconut oil, raw honey, and therapeutic botanicals like frankincense, sandalwood, and rose oil - no steroids, no harsh chemicals, just gentle support for your skin's natural healing process. It's designed for long-term use by people who need something their compromised skin can actually tolerate.

TrueBlue Daily Balm is designed to be gentle enough for daily use

How to apply:

• Start with clean, dry skin (or slightly damp if you prefer)
• Take a small amount (about pea-sized for a small area, or more for larger areas)
• Warm the balm between your fingers as this helps it spread more easily
• Gently massage into affected areas using circular motions
• Allow a moment to absorb before dressing

How often: Most people find applying 2 times daily works well - morning and before bed.

Pro tips:

Patch test first: Apply a small amount to a test area (like your inner forearm) and wait 24 hours to ensure your skin tolerates it well

• A little goes a long way - start with less and add more if needed
• For those in TSW: You may want to start with once-daily application to see how your skin responds, then gradually increase
• Apply after bathing while skin is still slightly damp to help lock in moisture

The blue color comes from our active ingredient - Methylene Blue and it's actually a sign of quality and potency! The vibrant blue indicates you're getting a therapeutically meaningful concentration of this powerful compound.

Will it stain my skin? No. While the balm appears bright blue in the jar, it absorbs into your skin without leaving a blue tint. You might notice a very faint blue cast immediately after application, but this disappears within minutes as the balm absorbs. Your skin will look completely normal.

Will it stain my clothes? When used as directed, staining is minimal to none. Here's how to avoid any issues:

• Allow 2-3 minutes for the balm to fully absorb before dressing
• Use the recommended amount (a little goes a long way)
• If applying to areas that will immediately contact clothing, consider wearing darker colors the first few times until you get a feel for absorption time

The blue is actually a feature, not a bug: Unlike many skincare products with artificial dyes, our blue color is functional - it's the Methylene Blue itself working at the cellular level to support your skin's healing process.

TrueBlue Daily Balm has a rich, nourishing texture that strikes a balance between protective and absorbable.

Initial feel: When you first apply it, you'll notice it's a true balm. The grass-fed tallow and coconut oil base creates a protective layer that helps lock in moisture and shield compromised skin from irritants.

Absorption: Within 5-10 minutes, the balm absorbs significantly, leaving skin feeling soft and protected rather than greasy. The tallow in our formula is particularly special. It's biocompatible with human skin, meaning it absorbs well while still providing lasting moisture.

What to expect:

• Immediate: Rich, emollient feel - you'll know it's there
• After 5-10 minutes: Settles into skin, less noticeable
• After 30+ minutes: Skin feels nourished and comfortable, not slick

For those with very damaged skin barriers (especially TSW): Your skin may drink this up faster than expected because it's so depleted. You might need to reapply more frequently at first.

If you prefer a lighter feel, apply to slightly damp skin - this helps it spread more easily and absorb faster while still delivering full benefits.

Methylene Blue (MB) is a pharmaceutical-grade compound that's been used safely in medicine for over a century - but its skincare applications are only recently gaining attention, and the research is remarkable.

What it is: MB is a synthetic compound that acts as a powerful electron carrier, meaning it helps your cells produce energy more efficiently. Think of it as a cellular "battery charger" for your skin.

Why it's beneficial for skin:

1. Mitochondrial support: Your skin cells need energy to repair damage, fight inflammation, and maintain a healthy barrier. MB directly supports the mitochondria (your cells' power plants), helping damaged skin cells function better.

2. Potent antioxidant: Research shows MB is a more effective antioxidant than well-known compounds like NAC and MitoQ. It neutralizes harmful free radicals that contribute to inflammation and skin damage.

3. Anti-inflammatory properties: MB helps reduce inflammatory markers in the skin, which is particularly important for conditions like eczema where inflammation drives the cycle of damage.

4. Supports collagen production: Studies indicate MB can help support the skin's structural proteins, promoting better skin integrity and appearance over time.

5. Improves skin hydration and thickness: Research shows topical MB can help improve skin barrier function and moisture retention.

For people dealing with eczema or TSW, this cellular-level support can be transformative - your skin isn't just being moisturized, it's being given the tools to function better.

This is where the science gets exciting and it's what makes TrueBlue fundamentally different from typical eczema products.

The mitochondrial damage problem: When your skin is chronically inflamed (from eczema, TSW, or other conditions), your skin cells' mitochondria become damaged and dysfunctional. This creates a vicious cycle: damaged mitochondria → less cellular energy → impaired healing → more inflammation → more mitochondrial damage.

How Methylene Blue breaks the cycle:

1. Electron transport rescue: MB acts as an "alternative electron carrier" in your mitochondria. When the normal energy production pathway is damaged, MB can bypass the broken parts and keep energy flowing. It's like creating a detour around a roadblock.

2. Enhanced ATP production: By optimizing mitochondrial function, MB helps skin cells produce more ATP (cellular energy). More energy = better repair, stronger barrier function, and improved resilience.

3. Reduces oxidative stress: Damaged mitochondria leak harmful reactive oxygen species (ROS) that damage surrounding tissue. MB neutralizes these and helps stabilize mitochondrial membranes, stopping the leak at its source.

4. Supports cellular longevity: Research shows MB can help protect cells from premature aging and dysfunction, giving your skin cells a better chance to recover and maintain healthy function long-term.

The bottom line: While most products sit on the surface, Methylene Blue works inside your skin cells, addressing the energy crisis that prevents damaged skin from healing properly.

The research on Methylene Blue for skin is compelling and growing. While it's been used in medicine for over 100 years, its dermatological applications are gaining serious scientific attention.

Key research findings:

Antioxidant power: A landmark study published in Scientific Reports (2017) found that Methylene Blue is a superior antioxidant compared to commonly used compounds like MitoQ and N-acetyl cysteine (NAC). It demonstrated unique cellular protective effects and improved skin cell function.

Skin barrier improvement: Research shows topical MB can help improve skin hydration, thickness, and overall barrier integrity - critical factors for eczema and TSW recovery.

Anti-inflammatory effects: Multiple studies have documented MB's ability to reduce inflammatory markers and modulate immune responses in tissue, which directly relates to the inflammatory cascade in eczema.

Collagen and elastin support: Studies indicate MB can support the production and maintenance of structural proteins in skin, helping improve skin resilience and appearance.

Cellular energy and longevity: Research demonstrates MB's ability to enhance mitochondrial function and protect cells from oxidative damage, supporting healthier cellular aging and repair processes.

Important context: Most MB research has focused on concentrations and mechanisms similar to what we use in TrueBlue. While we can't make medical claims, the science strongly supports MB's beneficial properties for skin health at the cellular level.

Yes and no - let us explain the important distinction.

Same compound, different applications: The Methylene Blue in TrueBlue Daily Balm is chemically identical to pharmaceutical-grade Methylene Blue used in medical settings. However, the context and concentration matter significantly.

Medical uses of MB: In hospitals, MB is used intravenously for conditions like methemoglobinemia (a blood disorder) or as a surgical dye to visualize tissues. These applications use specific concentrations delivered systemically, very different from topical skincare use.

In TrueBlue: We use USP Grade (United States Pharmacopeia) Methylene Blue, the same pharmaceutical quality standard required for medical use but formulated at concentrations specifically chosen for safe, effective topical application. It's applied to the skin surface, not injected or ingested.

Safety profile: Topical MB has an excellent safety record and has been used in skincare formulations for decades. The concentration we use is carefully selected based on research showing beneficial effects for skin while remaining gentle enough for compromised, sensitive skin.

Quality matters: Not all Methylene Blue is created equal. We source pharmaceutical-grade MB specifically because purity and quality are non-negotiable when you're dealing with sensitive, damaged skin. Lower grades may contain impurities that could irritate.

The bottom line: Same high-quality compound, different and very safe application method designed specifically for skin support.

Yes in fact, many people in TSW find TrueBlue particularly helpful during their healing journey.

Why it may help during TSW:

Mitochondrial support when you need it most: TSW severely compromises your skin's cellular function. The Methylene Blue in TrueBlue works at the mitochondrial level to help support your skin cells' natural repair processes during this challenging recovery period.

Steroid-free support: TrueBlue contains zero steroids or steroid-like compounds. It's designed to work with your body's own healing mechanisms, not suppress them.

Gentle on compromised skin: We formulated this specifically for people with severely damaged skin barriers. The ingredients tallow, coconut oil, honey are traditionally used for wound healing and are generally well-tolerated even by reactive skin.

Anti-inflammatory properties: The antioxidant and anti-inflammatory effects of MB may help reduce the appearance of redness and support skin comfort without interfering with the withdrawal process.

Important considerations for TSW users:

• Start slowly: Your skin is hypersensitive. Do a patch test first and consider starting with once-daily application
• Listen to your body: TSW skin can be unpredictable. If you experience any reaction, pause and reassess
• This is support, not a cure: TSW recovery takes time. TrueBlue is designed to support your skin during the process, not speed through it unnaturally
• Keep your healthcare provider informed: Share what you're using, especially if you're under medical supervision

Many users report that TrueBlue helps soothe the appearance of irritated skin and provides comfort during flare-ups, though everyone's experience is different.

How TrueBlue may help with itch and inflammation:

1. Addresses inflammation at the source: The Methylene Blue and honey in our formula have natural anti-inflammatory properties that may help reduce the appearance of redness and support skin comfort.

2. Barrier protection: The tallow and coconut oil create a protective layer that helps shield sensitive nerve endings from environmental irritants that can trigger itch.

3. Deep moisture: Eczema itch is often worsened by dryness. Our rich, emollient formula helps lock in hydration, which can reduce the itch sensation.

4. Cellular support: By supporting mitochondrial function, MB helps your skin cells work more efficiently, potentially improving their ability to manage inflammatory responses naturally.

5. Calming botanicals: Ingredients like frankincense, sandalwood, and rose oil have been traditionally used to soothe uncomfortable skin.

What to expect realistically:

• Some people notice reduced itch intensity within days; others need several weeks of consistent use
• Results are typically gradual, not instantaneous
• TrueBlue works best as part of a comprehensive approach (managing triggers, stress, diet, etc.)
• It may not eliminate itch entirely, but many find it makes flare-ups more manageable

Important note: We designed this to support skin comfort and appearance, not as a medical treatment. If you're experiencing severe, persistent symptoms, please consult with a healthcare provider.

TrueBlue Daily Balm is designed to be gentle and compatible with most skincare routines, but there are some important considerations.

Generally compatible with:

Moisturizers and emollients: TrueBlue works well layered with other moisturizing products. Apply your lighter products first, then TrueBlue as a final protective layer.

Prescription topicals: Many people use TrueBlue alongside their prescribed treatments. However, timing matters. Consider applying them at different times of day (e.g., prescription in morning, TrueBlue at night) or allowing 30+ minutes between applications.

Oral medications: Since TrueBlue is applied topically and designed for cosmetic purposes, it shouldn't interfere with systemic medications like antihistamines or immunosuppressants.

Wet wrapping: TrueBlue can be used under wet wraps, though the occlusion may intensify absorption - start cautiously if you're new to the product.

Important precautions:

Always consult your healthcare provider first if you're using:

• Prescription steroid creams or ointments
• Immunomodulators (like tacrolimus or pimecrolimus)
• Any photosensitizing medications
• Other active treatment ingredients

Patch test when combining: Even if products are individually safe, combinations can sometimes cause unexpected reactions on sensitive skin.

Don't discontinue prescribed treatments: TrueBlue is designed to support your skin, not replace medical treatment. Never stop using prescribed medications without your doctor's guidance.

Our recommendation: Start by using TrueBlue on a small area while continuing your current routine, and monitor how your skin responds before expanding use.

TrueBlue Daily Balm is formulated with gentle, skin-compatible ingredients that are generally well-tolerated by sensitive skin. However, there are important considerations for different age groups.

For sensitive skin (adults): Yes - this formula was specifically designed with compromised, reactive skin in mind. The ingredients are minimal, clean, and chosen for their compatibility with damaged skin barriers. That said, everyone's sensitivities are unique, so we always recommend a patch test first.

For children:

Ages 12+: Generally appropriate with parental supervision. Teens dealing with eczema or skin issues can typically use TrueBlue as directed.

Ages 3-11: May be suitable, but we strongly recommend consulting with your child's pediatrician or dermatologist first. Children's skin has different absorption rates and sensitivities.

Under 3 years: We do not recommend use for infants and toddlers without explicit guidance from a pediatric healthcare provider. Their skin barrier is still developing and more permeable.

Why the caution with children? While our ingredients are gentle and natural, Methylene Blue is a potent active compound. There's limited research on topical MB use in young children, and we prioritize safety over sales. Children's skin is more absorbent and reactive than adult skin.

For very sensitive skin (all ages):

• Always patch test on a small area first (inner forearm for 24 hours)
• Start with once-daily application to assess tolerance
• If you have a history of contact allergies, review the full ingredient list carefully
• Discontinue use if you notice any irritation, redness, or discomfort

When in doubt, ask your healthcare provider - especially if you're considering use for children or have highly reactive skin.

While TrueBlue Daily Balm is formulated to be gentle and safe for most people, there are specific situations where caution or avoidance is recommended:

Do NOT use if you:

1. Are pregnant or breastfeeding: Research indicates that Methylene Blue should be avoided during pregnancy and while nursing. MB can cross biological barriers and has been associated with potential risks to fetal development and nursing infants.

2. Have G6PD deficiency (Glucose-6-Phosphate Dehydrogenase deficiency): While topical use presents minimal risk due to negligible absorption, people with G6PD deficiency should consult their healthcare provider before use. Systemic MB can cause hemolytic anemia in G6PD-deficient individuals, though this risk is extremely low with topical application.

3. Are taking SSRIs or MAO inhibitors: If you're on antidepressants like SSRIs or MAO inhibitors, consult your doctor first. While topical MB absorption is minimal and unlikely to cause interactions, high-dose systemic MB can potentially contribute to serotonin syndrome when combined with these medications.

Use with caution if you:

Children under 12: Not recommended without pediatric healthcare provider approval (see Question 12 for details).

Known allergies to any ingredients: Review the full ingredient list carefully. If you're allergic to bee products, avoid due to the raw honey content.

Active skin infections: While MB has antimicrobial properties, active infections should be evaluated by a healthcare provider first.

Using photosensitizing medications: Consult your doctor, as there may be considerations regarding light sensitivity.

Generally safe for:

• Most adults with eczema or sensitive skin
• People with compromised skin barriers
• Those in topical steroid withdrawal (with patch testing)
• Use on minor cuts or broken skin (though it will temporarily appear blue)

When in doubt: Consult with your healthcare provider, especially if you have any underlying medical conditions or take medications regularly.

Every ingredient in TrueBlue Daily Balm was carefully selected for its skin-supporting properties and compatibility with sensitive, compromised skin. Here's the complete breakdown:

Active Ingredient: USP Grade Methylene Blue - Our star ingredient, chosen for its mitochondrial support, antioxidant power, and anti-inflammatory properties. We use pharmaceutical-grade MB to ensure purity and safety.

Base & Barrier Support: Grass-Fed/Finished Tallow - Incredibly biocompatible with human skin due to similar fatty acid profiles. Rich in vitamins A, D, E, and K. Absorbs well while providing protective barrier support.

Organic Virgin Coconut Oil - Antimicrobial, anti-inflammatory, and deeply moisturizing. Contains lauric acid which supports skin barrier integrity.

Hydration & Healing: Organic Raw Honey - Natural humectant (draws moisture into skin), antimicrobial, and wound-healing properties. Contains enzymes and antioxidants that support skin repair.

Organic Raw Beeswax - Creates a breathable protective barrier, locks in moisture without clogging pores, and contains vitamin A.

Skin-Nourishing Oils: Palma Rosa - Balances skin's natural oil production, antimicrobial, supports skin regeneration.

Rosalina - Gentle anti-inflammatory, soothing for irritated skin.

Copaiba Balsam - Powerful anti-inflammatory, supports wound healing and skin comfort.

Frankincense (Serrata & Carterii) - Both varieties offer anti-inflammatory and skin-regenerating properties. Traditional use for damaged or aging skin.

Sandalwood - Anti-inflammatory, calming for irritated skin, supports skin barrier function.

Neroli - Supports skin cell regeneration, calming and gentle.

Rose Oil - Anti-inflammatory, antioxidant-rich, supports skin barrier repair and hydration.

What's NOT in it: No steroids, no synthetic fragrances, no parabens, no harsh preservatives, no artificial colors - just clean, purposeful ingredients that work synergistically to support your skin's healing journey.

TrueBlue Daily Balm is formulated to be gentle and well-tolerated, but as with any skincare product, there are some considerations to keep in mind.

Common (and harmless) effects:

Temporary blue tint: Immediately after application, you may notice a very faint blue hue on your skin. This disappears within minutes as the balm absorbs - it's not a stain, just the Methylene Blue doing its job.

Rich texture: The balm has a substantial feel initially. This is intentional for barrier protection, but if you're used to lightweight lotions, there's an adjustment period.

Possible side effects (rare):

Mild irritation or redness: While uncommon, any new product can cause a reaction, especially on hypersensitive or reactive skin. This is why we always recommend a patch test first.

Allergic reaction: If you're allergic to bee products (honey, beeswax), tree nuts, or any botanical oils in the formula, you may experience itching, redness, or swelling. Discontinue immediately if this occurs.

Temporary increase in sensitivity: Some people with TSW report initial sensitivity to new products as their skin adjusts. Start slowly and listen to your body.

Important precautions:

Patch test first: Apply a small amount to your inner forearm and wait 24 hours before using on larger areas or your face.

Avoid eyes and mucous membranes: If accidental contact occurs, rinse thoroughly with water. MB can temporarily stain these areas blue (harmless but uncomfortable).

Staining fabric: While minimal, allow 2-3 minutes for absorption before contact with light-colored fabrics, especially during your first few uses.

Sun exposure: While MB research suggests photoprotective properties, TrueBlue is not a sunscreen. Continue using your regular sun protection.

Discontinue if: You experience persistent redness, burning, swelling, or worsening of your condition. Consult a healthcare provider if symptoms concern you.

Storage: Keep in a cool, dry place away from direct sunlight to maintain ingredient integrity.

The overwhelming majority of users experience no adverse effects - just gradual improvement in their skin's appearance and comfort.

Yes - TrueBlue Daily Balm is specifically designed for ongoing, long-term use. Unlike steroid creams that require cycling or have cumulative side effects, TrueBlue works by supporting your skin's natural functions, making it safe and beneficial for extended daily use.

Why it's safe long-term:

1. Non-suppressive mechanism: TrueBlue doesn't work by suppressing your immune system or inflammatory pathways like steroids do. Instead, it supports your skin cells' natural energy production and repair processes - you're not building dependence or tolerance.

2. Established safety profile: Methylene Blue has been used in medical settings for over a century with a well-documented safety record. Topical application at cosmetic concentrations (like ours) has an excellent long-term safety profile with no evidence of cumulative toxicity or skin damage.

3. Skin barrier support, not compromise: The tallow, oils, and botanicals in our formula actually strengthen your skin barrier over time, rather than thinning it (as can happen with long-term steroid use).

4. No withdrawal concerns: Unlike topical steroids, you can discontinue TrueBlue at any time without experiencing rebound effects or withdrawal symptoms. Your skin simply returns to its baseline state.

What long-term use looks like:

Most users report that benefits build gradually over weeks to months of consistent use - improved hydration, reduced appearance of redness, better skin resilience, and enhanced comfort. The longer you use it (assuming your skin tolerates it well), the more you're supporting your skin's cellular health.

Research perspective: Studies on topical Methylene Blue show no concerning effects from prolonged application. In fact, the mitochondrial support it provides may offer cumulative protective benefits against oxidative stress and premature skin aging.

Best practice: While safe for daily long-term use, we still recommend periodic check-ins with your skin - if anything changes or concerns arise, adjust usage or consult a healthcare provider.

Quality and safety are non-negotiable for us - especially when creating products for sensitive, compromised skin. Here's how we ensure TrueBlue Daily Balm meets the highest standards:

Ingredient Quality:

USP Grade Methylene Blue: We source pharmaceutical-grade Methylene Blue, the same quality standard required for medical use. This ensures maximum purity, no contaminants, and consistent potency.

Organic & sustainably sourced ingredients: Our coconut oil, honey, beeswax, and botanical oils are certified organic where possible and sourced from reputable suppliers with transparency in their supply chains.

Grass-fed/finished tallow: Sourced from animals raised on pasture, ensuring the highest nutrient density and purity.

Testing & Safety Protocols:

Ingredient verification: Each ingredient batch is verified for identity, purity, and absence of heavy metals or microbial contamination before formulation.

Stability testing: We test our formula under various conditions (temperature, light exposure, time) to ensure it remains stable, effective, and safe throughout its shelf life.

Microbiological testing: Regular testing ensures our product is free from harmful bacteria, yeast, and mold.

Patch testing guidance: While we cannot test on every individual, we strongly recommend user patch testing and have conducted informal testing with volunteers to assess tolerability.

Manufacturing Standards:

Small-batch production: Made in small batches to ensure quality control and freshness.

Clean facility practices: Manufactured following Good Manufacturing Practices (GMP) standards in a controlled environment.

Traceability: Every batch is documented with ingredient sources, production dates, and testing results for full traceability.

Regulatory Compliance:

We formulate and label in accordance with cosmetic regulations, ensuring all claims remain appropriate and that safety documentation is maintained as required.

Our commitment: Your skin deserves the best. We treat every sample as if it were going to someone we love, because it is.

Honest answer: TrueBlue works at the cellular level to support your skin's natural healing processes and that takes time. Results vary significantly between individuals depending on your skin's condition, how long you've been struggling, and your overall health.

Realistic timeline:

Week 1-2: Initial comfort Many users notice improved skin comfort and hydration within the first week or two. The rich, protective formula provides immediate barrier support, and some report reduced itch intensity fairly quickly.

Weeks 3-6: Visible improvements begin This is when people typically start seeing changes in skin appearance - reduced redness, better texture, improved hydration. The Methylene Blue's mitochondrial support is beginning to help your skin cells function more efficiently.

Months 2-3: Meaningful changes Consistent users often report more significant improvements by this point - skin looks calmer, feels more resilient, flare-ups may be less frequent or severe. Collagen and barrier repair processes are well underway.

3+ months: Cumulative benefits Long-term use supports ongoing skin health. Many people find their skin continues to improve and becomes more stable over time.

Important variables that affect results:

Severity of condition: Mild eczema may respond faster than severe TSW Consistency of use: Daily application yields better results than sporadic use Overall approach: Diet, stress management, trigger avoidance, and other skincare choices all play roles Individual biology: Everyone's skin heals at its own pace

What NOT to expect:

• Overnight miracles or dramatic before/afters in days
• Complete elimination of chronic conditions
• Linear improvement (healing often involves ups and downs)
• Results without consistency - this requires commitment

For TSW specifically: Recovery is notoriously slow and unpredictable. TrueBlue is designed to support your journey, not shortcut it. Many TSW users report it helps make the process more manageable rather than faster.

Bottom line: Think months, not days. But for most people dealing with chronic skin issues, gradual, sustainable improvement is exactly what they're hoping for.

We know that when your skin is struggling, waiting feels even harder. We process and ship orders as quickly as possible to get TrueBlue Daily Balm into your hands.

Processing time: Orders are typically processed and shipped within 1-2 business days of purchase (Monday-Friday, excluding holidays).

Shipping times:

UK Domestic:

• Standard Shipping: 2-4 business days
• Express Shipping: 1-2 business days

International Orders:

• Europe: 5-10 business days
• United States: 7-14 business days
• Canada: 7-14 business days
• Australia: 7-14 business days
• New Zealand: 7-14 business days

Tracking: You'll receive a tracking number via email once your order ships, so you can monitor its progress every step of the way.

We're here to support you through your skin healing journey, starting from the moment you place your order.

We stand behind the effectiveness of TrueBlue Daily Balm with our 90-Day Money-Back Guarantee. We're confident in the science behind Methylene Blue and the carefully selected ingredients that support your skin's natural healing process. However, we understand that every individual's skin is unique, and there is a chance that TrueBlue may not work for everyone.

Our Promise:

If you're not satisfied with the results within 90 days of purchase, simply contact us at support@trueofblue.com for a refund